Account and data deletion

This page explains how to delete your FitManager account and the data stored with it. The app is FitManager, operated by newfrom (주식회사 뉴프롬).

How to request deletion

Sign in to the app or the web, open Settings, and use the account deletion option. To confirm it is you, the screen asks you to type a confirmation phrase, enter your current password, and acknowledge what will be deleted.

Removing the app from your device does not delete your account or data. You must request deletion from the settings screen.

If you cannot sign in, contact us at the address below and we will help you.

When it takes effect

A deletion request is processed immediately. There is no waiting period, and deletion cannot be undone. We do not offer a way to cancel a deletion or restore deleted data.

Deleted immediately — members

Workout sessions and set-by-set records
Feedback messages and their read state
Programs you created or were assigned
Photos and videos attached to workout records and feedback

Deleted immediately — trainers

Trainer profile
Programs that are unpublished or not assigned to a member
Informally managed contact records you created
Photos and videos you uploaded

Deleted immediately — all users

Profile image
Push notification device tokens, notification preferences, and delivery logs
Email verification and password reset tokens
Email sending history for your address
Operational records such as account status changes
Consent records for the Terms of Service and Privacy Policy

Stored files and backups

Photo and video files are queued for deletion and removed in sequence; temporary failures are retried automatically.

Data may remain in backups for up to 30 days and is removed in sequence as the backup retention period passes.

What remains

The following is kept to preserve the integrity of remaining records and to confirm that deletion was carried out. None of it identifies you.

The account record itself — the email address is replaced with a non-identifying value, the display name becomes “Withdrawn user” or “Withdrawn trainer”, and the password is invalidated.
A deletion processing record — internal identifier, timestamps, and status only; it contains no email address or name.
When a trainer deletes their account: programs already assigned to members and the member workout records linked to them. These are kept to preserve the member's own records, and the author is shown in a non-identifying form.

When deletion is not available on screen

Administrator accounts cannot be deleted through this process.
Suspended accounts cannot be deleted from the screen. Please contact us at the address below.

Contact

If you have questions about deletion, send us an enquiry from the support page. Full retention periods and destruction procedures are described in the Privacy Policy.