FitManager Terms of Service

Effective date: 3 August 2026 Applies to: FitManager web and mobile apps Operator: newfrom (주식회사 뉴프롬) Controlling version: For users in the Republic of Korea, the Korean version of these Terms is the controlling text. For users outside the Republic of Korea, this English version is the controlling text. Where the versions differ in meaning, the version that applies to the user concerned prevails. Region-specific terms: Articles 27 and 28 contain additional terms for users in the European Economic Area and the United Kingdom, and for users in the United States. Where those articles conflict with the rest of these Terms, they prevail for the users they cover.

These Terms set out the conditions for using the FitManager service provided by newfrom (주식회사 뉴프롬, the “Company”) and the rights, obligations, and responsibilities between the Company and users.

Article 1 (Purpose)

The purpose of these Terms is to set out the rights and obligations between the Company and users in connection with the use of workout program prescription, workout logging, trainer-member connection, organization management, feedback, notifications, and related supplementary features provided by the Company (the “Service”).

Article 2 (Definitions)

“Service” means the FitManager website, mobile apps, web views, APIs, and related features provided by the Company.
“User” means a trainer, member user, or other person who agrees to these Terms and uses the Service.
“Trainer” means a person who uses the Service in the trainer role in order to create or assign workout programs to member users, or to provide feedback.
“Member user” means a person who is connected to a trainer, or who performs and logs workout programs in solo mode.
“Organization” means the personal organization or business (fitness center) organization that a trainer uses as the unit of their activity.
“Organization administrator” means a trainer who holds the owner or manager role in an organization and manages the organization’s information, members, and organization-owned materials.
“Service administrator” means a holder of an administrator account designated by the Company for the operation of the Service.
“Workout program” means a training plan consisting of exercises, sets, repetitions, loads, rest intervals, notes, and similar items.
“Workout log” means the workout sessions actually performed by a member user, including set completion, repetitions, loads, notes, and attached media.
“Feedback” means comments and attachments exchanged between a trainer and a member user in relation to a workout session, program, or exercise.
“Content” means text, images, videos, files, and their metadata that a user enters, uploads, or registers in the Service.
“Prospect record” means a person whose name, contact details, notes, and similar information a trainer records for consultation, trial, and conversion management before that person signs up for the app.

Article 3 (Posting and Amendment of these Terms)

The Company posts these Terms on a Service screen or a linked screen so that users can review them easily.
The Company may amend these Terms to the extent that the amendment does not violate applicable law.
When the Company amends these Terms, it will announce the amendment before the effective date through a Service screen, email, in-app notification, or another reasonable method, stating the effective date and the reason for the amendment.
For amendments that are unfavourable to users or otherwise material, the Company will provide advance notice for the period required by law or for at least seven days, whichever is longer.
If a user does not express an objection by the announced effective date and continues to use the Service, the Company will treat the user as having agreed to the amended Terms. The Company will include this statement in the announcement described in paragraph 3.
A user who does not agree to the amended Terms may stop using the Service and close their account.
The Company maintains a record of amendments together with effective dates so that previous versions can be identified.

Article 4 (Registration and Accounts)

A user may apply for registration by entering the required information, such as email address, password, display name, and role, and by agreeing to these Terms and the Privacy Policy in accordance with the procedure established by the Company.
The Company sends a verification email to the address provided at registration. Certain features may be restricted depending on whether the email address has been verified.
The Service is available only to persons who meet the minimum age below. By applying for registration, a user represents that they meet it. The Company does not verify age at registration and relies on this representation.

Region	Minimum age
European Economic Area	16, or the lower age set by the applicable member state, which may be as low as 13
United Kingdom	13
Republic of Korea	14
United States and elsewhere	13

If the Company becomes aware that a user is below the applicable minimum age, it may verify whether the consent of a holder of parental responsibility has been obtained where the applicable law allows use on that basis, restrict use of the Service, or delete the account and the related personal information.
The Company may refuse an application for registration, or restrict use after registration, in any of the following cases.
- The applicant used another person’s information
- The applicant entered false information
- It is confirmed or reasonably suspected that a person below the applicable minimum age registered without any consent required by the applicable law
- There is a risk of interference with the operation, security, or legal compliance of the Service
- The applicant was previously restricted for a breach of these Terms
Users must keep their account information up to date.
Users must manage their own account, password, and authentication credentials, and may not transfer, lend, or share them with a third party.
A user who becomes aware of account theft or unauthorised use must notify the Company immediately. The Company may terminate all existing login sessions when an event that affects account security occurs, such as a password change or account closure.

Article 5 (Content of the Service)

The Company provides the following features.

Connection requests, invite-code based connection, and disconnection between trainers and member users
Creation, editing, assignment, and template management of workout programs by trainers
Performance of workout programs, set-level workout logging, and note taking by member users
Creation of workout programs and workout logs in solo mode
Exercise library, custom exercises, equipment catalogue, and management of media such as images and videos
Feedback conversations relating to workout sessions, programs, and exercises
Creation of organizations, member invitations and join requests, and management of organization-owned materials
Account and notification features such as push notifications, service announcements, email verification, and password reset
Consultation, trial, and conversion management of prospect records by trainers
Display of screens and content in the languages supported by the Company, including Korean and English
Other supplementary features determined by the Company

Article 6 (Organizations and Organization Data)

A trainer may create a personal organization or a business (fitness center) organization and manage members and materials within that organization.
When a business organization is created or its information is changed, the Company may require submission of a business registration number, business address, a copy of the business registration certificate, and similar documents in order to verify the organization’s existence, and may review those submissions. The Company may approve the submission, request corrections, or reject it based on the review.
Organization members hold the owner, manager, or trainer role. Permissions to change organization information, manage members, and manage organization-owned materials differ by role.
Exercises, equipment information, media, invitation materials, and similar items registered as organization-owned belong to the organization rather than to an individual trainer. Organization-owned materials remain with the organization even if a trainer leaves the organization or loses a role.
A member user’s account and workout logs are not organization-owned materials and belong to that member user. Organizations and trainers may access them only to the extent necessary to provide the Service.
The Company may suspend or terminate the operation of an organization where there is a reasonable ground to do so, such as a breach of law, false identity information, forgery of review documents, or accumulated reports. In such a case, the Company will notify the organization administrator of the reason.
If an organization is suspended or terminated, connection, invitation, and material management features that operate through that organization may be restricted.

The Service is a tool that supports workout planning and logging and communication between trainers and members.
The Service does not provide medical practice, medical diagnosis, treatment of illness, rehabilitation prescription, nutritional therapy, or emergency response services.
Users must exercise taking into account their own health condition, illnesses, injuries, pregnancy, medication, and training experience. The Company recommends consulting a healthcare professional before starting to exercise if the user has an underlying condition or has been inactive for a long period.
If a user experiences pain, dizziness, shortness of breath, chest pain, joint abnormalities, injury, or other adverse symptoms, the user must stop exercising immediately and seek care from a healthcare professional. In an emergency, the user must contact local emergency medical services rather than the Service.
Trainers must provide programs and feedback within the scope of their own qualifications, experience, and expertise, and must refer matters that require medical judgement to a healthcare professional.
The Company does not verify or guarantee in advance the qualifications, career history, affiliation, or expertise of trainers, or the effectiveness of their programs. Trainer approval and organization review carried out by the Company are operational procedures and are not a certification of professional competence.
The Company does not guarantee the professional quality, safety, or suitability of workout programs, feedback, or notes entered by users or trainers. This does not apply where the Company has acted with intent or gross negligence.

Article 8 (Obligations of Trainers)

Trainers must comply with the following.

Not to provide member users with false, exaggerated, or potentially misleading information
To create programs within a reasonable scope taking into account the member user’s health condition and exercise capability
Not to use expressions that could be mistaken for medical diagnosis, treatment, or prescription
Not to use member users’ personal information, workout logs, consultation records, or attached media for purposes other than the Service, and not to disclose them externally
When entering prospect record information, to inform the person concerned that their name, contact details, consultation notes, and similar information are stored in FitManager for consultation and member conversion management, and to obtain any necessary consent
To satisfy on their own any qualification, filing, or licensing requirements that apply in the country in which they operate
To take responsibility for disputes, refunds, offline personal training contracts, and other transactions that the Company does not provide directly

Article 9 (Obligations of Organization Administrators)

Organization administrators must comply with the following.

To register organization identity information and submitted documents accurately and to update them without delay when they change
To manage member invitations, role assignments, and departures in line with actual working relationships
To ensure that organization-owned materials do not contain content that infringes the rights of others
To keep the scope of member information accessible to organization members to the minimum necessary for the purposes of the Service
To ensure that member personal information and health-related information are not used within the organization for purposes other than those permitted

Article 10 (Obligations of Member Users)

Member users must comply with the following.

To exercise in a manner appropriate to their own health condition and not to overexert themselves
To enter workout logs and notes accurately
Not to upload other people’s personal information, photographs, videos, or health information without authority
Not to defame, insult, or threaten trainers or other users, and not to post unlawful content
Not to interfere with the normal operation of the Service

Article 11 (Prohibited Conduct)

Users must not engage in the following conduct.

Misappropriating another person’s account or information
Registering with false information, or misrepresenting their own or another person’s identity
Transmitting malicious code, automated scripts, or abnormal requests to the Service
Infringing the intellectual property rights, personal information, likeness rights, or reputation of the Company or a third party
Uploading illegally filmed material, obscene material, violent content, discriminatory or hateful expression, or other material prohibited by law
Collecting, reproducing, or reselling the Service’s data, screens, or APIs without the Company’s permission
Falsely or misleadingly presenting trainer qualifications, career history, affiliation, or program effectiveness
Forging or altering organization identity information or submitted documents, or using another person’s business information without authority
Advertising, soliciting, spamming, or inducing external payment without the Company’s permission
Any other conduct that breaches applicable law, these Terms, or the Service’s operating policies

Article 12 (Postings and Content)

Rights in and responsibility for content that a user enters or uploads to the Service, such as workout logs, feedback, notes, images, videos, and files, rest with that user.
Users must secure the rights and consents necessary for the content they upload. Where a photograph or video in which a person can be identified is registered, the user must obtain that person’s prior consent to the recording and posting, and certain registration screens ask the user to confirm that consent has been obtained.
The Company may process user content to the extent necessary to provide, store, back up, display, and transmit the Service and to carry out security checks, incident response, and quality improvement. The Company does not disclose user content externally or use it for advertising beyond this scope.
After account closure or a deletion request, the Company may destroy or anonymise the original personal information and identifiable workout logs. Anonymised workout data may be used, in a form in which individuals cannot be re-identified, for statistics, service quality improvement, development of workout analysis algorithms, and model training.
The Company excludes free-text notes, feedback bodies, photographs, videos, and files, which carry a high risk of re-identification, from the separate storage used for anonymised analysis.
The Company may restrict, hide, or delete the following content, or restrict use of an account. In such a case the Company will give notice of the reason before or after the action, except where notice is restricted by law.
- Content that breaches applicable law or these Terms
- Content that infringes the rights of others
- Content that may harm the security or stability of the Service
- Content for which there is a reasonable ground such as a report, a request from an investigative authority, or a rights holder’s request

When a member user is connected to a trainer, that trainer may view the information necessary to prescribe programs and provide feedback, including the member user’s workout logs, program performance history, feedback conversations, and attached media.
A connection is formed when a member user enters an invite code issued by a trainer, or when a member user requests a connection with a trainer and the trainer accepts it.
Workout programs, exercise notes, and feedback created by a trainer may be displayed to the connected member user.
Connections are managed on a per-organization basis, and member users can check on the Service screens which trainer in which organization they are connected to.
Member users and trainers may end a connection at any time. Once a connection ends, the trainer can no longer access that member user’s new workout logs.
Even after a connection ends, information required to be retained by law or necessary for handling disputes may be retained for the period set out in the Privacy Policy.
Prospect record information managed by a trainer is entered and managed under that trainer’s responsibility. The Company provides the technical storage and management features required to deliver the Service.

Article 14 (Notifications and Announcements)

The Company may send emails, app push notifications, and in-Service notifications in connection with matters such as use of the Service, account security, email verification, password reset, connection requests, new programs, feedback, workout completion, organization-related processing, and service announcements.
Notifications sent by the Company are for the operation of the Service and account management. The Company does not send advertising or promotional messages without the user’s prior consent. If the Company wishes to send such messages in future, it will obtain separate consent as required by law and will explain how consent can be withdrawn at any time.
Users may change which types of notification they receive in the Service settings, or revoke notification permission in their device settings.
Notices essential to use of the Service, such as account security, changes to these Terms, and incident announcements, may be sent regardless of notification settings.

Article 15 (App Device Permissions)

The mobile app uses the following device permissions. All of them are optional; if a user does not grant a permission, the user may still use the rest of the Service other than the corresponding feature.

Permission	Type	Purpose
Notifications	Optional	Receiving push notifications such as connection requests, new programs, feedback, organization processing, and service announcements
Camera	Optional	Taking photographs or videos to attach to workout logs and feedback
Microphone	Optional	Recording sound together with video when a video is taken

When a user attaches a photograph, video, or file from their device, the app receives only the items the user selects through the picker provided by the operating system, and does not access the device storage as a whole.
Users may revoke a granted permission at any time in their device settings. Revoking a permission restricts only the feature that requires it.
The Company does not use information obtained through these permissions for purposes other than those set out in these Terms and the Privacy Policy.

Article 16 (Changes to and Suspension of the Service, and App Version Support)

The Company may change or discontinue all or part of the Service where operationally or technically necessary.
The Company may temporarily suspend the Service for scheduled maintenance, incident response, security measures, infrastructure changes, legal compliance, and similar reasons.
The Company will give advance notice of foreseeable suspensions. Where this is unavoidable, such as in the case of an urgent incident, a security event, or an external service failure, notice may be given after the event.
The Company may set a minimum supported app version in order to maintain security and compatibility. Use of the Service may be restricted on apps below the minimum supported version until they are updated, and the Company will explain how to update within the app.
If the Company permanently discontinues the Service in its entirety, it will give at least 30 days’ notice, unless a shorter period is permitted by law, and will explain the period during which users can review their own records.

Article 17 (Use Restrictions and Objections)

Where a user breaches these Terms or applicable law, the Company may issue a warning, delete content, restrict features, suspend the account, or terminate the account.
The Company determines the severity of the measure by considering the nature of the breach, whether it is repeated, and its impact on the Service and other users.
Where the Company takes such a measure, it will notify the user of the reason and the duration. Notice may be given after the event in the case of an urgent security measure or where notice is restricted by law.
A user who objects to a measure may raise an objection using the contact details in Article 26. The Company will review the objection, maintain, modify, or withdraw the measure, and notify the user of the outcome.
The Company keeps operational records of use restrictions and account status changes, including the person who took the action, the reason, and the time.

Article 18 (Account Closure and Data Deletion)

A user may request closure of their account through the procedure provided in the Service or through customer support. The Company may require additional verification, such as re-entry of the password, in order to confirm identity.
Once a closure request is received, the Company will without delay change the account to closed status and will delete or anonymise personal information and identifiable records as set out in the Privacy Policy.
Account closure cannot be reversed. The Company does not provide a procedure to cancel closure or to restore data, so users must review any records they need before closing their account.
When a member user closes their account, that user’s workout programs, workout sessions, set logs, feedback, and uploaded media are deleted.
When a trainer closes their account, the trainer profile, prospect record information, uploaded media, and unassigned programs are deleted. However, programs that have already been assigned to member users and are in progress are retained in order to preserve those member users’ workout logs, and the author information is displayed in a form in which the author cannot be identified.
Materials belonging to an organization remain with the organization in accordance with Article 6, paragraph 4.
Information that must be retained by law or that is necessary for handling disputes and preventing misuse may be retained separately for the period set out in the Privacy Policy.
Statistical workout data that has been anonymised so that individuals cannot be identified may be retained separately for service improvement and analysis purposes.

Article 19 (Fees and Paid Services)

The Service is currently provided free of charge.
If the Company introduces paid subscriptions, paid features, or payment functionality in future, it will separately disclose the conditions, including fees, payment methods, cancellation, refunds, and withdrawal of subscription, and will obtain any necessary consent.
Until paid services are introduced, the Company will not charge users any fee without separate notice.
Tuition, memberships, consultation fees, and similar amounts that a trainer or fitness center charges members separately are not paid services provided by the Company.

Article 20 (Intellectual Property and Open Source Notices)

Intellectual property rights in the Service, software, screens, designs, logos, database structures, documents, and other materials provided by the Company belong to the Company or to the rightful rights holder.
Users may not reproduce, modify, distribute, sell, lease, or reverse engineer the Service, or use it to build a separate service, without the Company’s prior consent.
Rights in content created or uploaded by a user belong to that user. However, the Company may use it to the extent necessary to provide and operate the Service.
The Service includes open source software, to which the respective licences apply. The Company discloses the components and licence texts on the open source licence screen within the Service.

Article 21 (External and Third-Party Services)

The Service may use third-party services for operational purposes such as email delivery, push notifications, file storage, app distribution, and hosting.
Failures, policy changes, or usage restrictions affecting third-party services may delay or interrupt parts of the Service.
The handling of personal information in relation to third-party services is governed by the Privacy Policy.

Article 22 (Limitation of Liability)

The Company is not liable for damage caused by events beyond its reasonable control, including natural disasters, war, terrorism, failures of telecommunications carriers, failures of cloud, storage, push, or email providers, app store failures, or causes attributable to the user.
The Company does not guarantee the accuracy, completeness, safety, or suitability of workout programs, workout logs, feedback, notes, or attached content entered by users or trainers.
The Company does not intervene in, or take responsibility for, offline personal training contracts, tuition, refunds, use of fitness centers, physical injury, or disputes between users and trainers. Where the Company has directly provided a paid service, a separate payment and refund policy applies.
Unless the Company has acted with intent or gross negligence, the Company’s liability for damages is limited, to the extent permitted by applicable law, to ordinary damages directly incurred by the user.
This Article does not apply to damage caused by the Company’s intent or gross negligence, to damage to life or body, or to any other liability that cannot be limited under applicable law.

Article 23 (Protection of Personal Information)

The Company complies with applicable personal information protection law. Matters relating to the collection, use, retention, destruction, provision to third parties, delegation of processing, transfer abroad, and exercise of data subject rights are governed by the separate Privacy Policy.

Article 24 (Service Territory and Language)

The Company is headquartered in the Republic of Korea and operates the Service from the Republic of Korea. The Service may also be used from countries other than the Republic of Korea.
Users are responsible for complying with the laws of the country from which they access and use the Service.
The Company may restrict the provision of the Service, or withhold certain features, in a particular country until it has completed any procedures or measures required by the laws of that country.
The Company provides Service screens and documents in the languages it supports, including Korean and English.
For users in the Republic of Korea, the Korean version of these Terms and of the Privacy Policy is the controlling text. For users outside the Republic of Korea, the English version is the controlling text. Each user is governed by the version that applies to them.
Articles 27 and 28 set out additional terms for particular regions and prevail over the rest of these Terms for the users they cover.

Article 25 (Governing Law and Dispute Resolution)

These Terms are interpreted in accordance with the laws of the Republic of Korea.
Paragraph 1 does not limit any rights guaranteed to a user by mandatory consumer protection provisions of the law of the user’s country of residence that cannot be excluded by agreement.
If a dispute arises between the Company and a user in connection with use of the Service, both parties will consult in good faith to resolve it.
A dispute that is not resolved by consultation is subject to the court having jurisdiction under applicable law or under the Korean Civil Procedure Act.

Article 26 (Contact)

Enquiries about use of the Service or these Terms, reports, notices of rights infringement, and objections to use restrictions may be sent to the following contact details.

Company: newfrom Co., Ltd. (주식회사 뉴프롬)
Representative: Chanseok Hong (홍찬석)
Business registration number: 215-87-38206
Address: 10, Seonyu-ro 9-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Email: help@newfrom.net
Hours: Email enquiries accepted at all times; replies are sent in order on business days

Article 27 (Additional Terms for Users in the European Economic Area and the United Kingdom)

This Article applies to users whose habitual residence is in the European Economic Area or the United Kingdom. Where it conflicts with any other provision of these Terms, this Article prevails for those users.

Nothing in these Terms limits the statutory rights that mandatory consumer protection law gives you. Where a provision of these Terms conflicts with such a right, the statutory right applies.
Amendments. Article 3, paragraph 5 does not apply to you. The Company will notify you of a material amendment at least 30 days before it takes effect, together with the reason and the effective date. If you do not accept the amendment, you may close your account at any time before the effective date at no cost, and the amendment will not apply to you.
Right of withdrawal. The Service is provided free of charge, so no payment obligation arises. You may stop using the Service and close your account at any time under Article 18, without giving a reason and without any charge.
Liability. Article 22 does not exclude or limit the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or intent, or for any other liability that cannot lawfully be excluded or limited. Where the Company is liable, it is liable for foreseeable loss arising from a breach of these Terms.
Courts. You may bring proceedings against the Company in the courts of the country in which you are habitually resident, and the Company will bring proceedings against you only in those courts. Article 25, paragraph 4 does not apply to you.
Health and fitness information. The Service records information about your body and your training. Section 22 and Section 23 of the Privacy Policy explain the legal bases on which the Company processes that information and how you may object, withdraw consent, or exercise your other rights.
Complaints. You may lodge a complaint with the supervisory authority of the country in which you live or work. Section 23 of the Privacy Policy lists the Company’s representative and how to contact the Company about data protection.
Online dispute resolution. The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. The Company is not obliged and does not undertake to participate in dispute resolution proceedings before a consumer arbitration board.

Article 28 (Additional Terms for Users in the United States)

This Article applies to users located in the United States. Where it conflicts with any other provision of these Terms, this Article prevails for those users.

No medical advice. The Service is not a medical device and does not provide medical advice, diagnosis, or treatment. It has not been evaluated by the U.S. Food and Drug Administration. Article 7 applies in full.
Health information. Information you enter about your body, your training, and your symptoms is consumer health data under the laws of some states. Section 24 of the Privacy Policy explains how the Company collects, uses, and shares it, and how you may withdraw your consent or ask for it to be deleted.
Not covered by HIPAA. The Company is not a covered entity or a business associate under the Health Insurance Portability and Accountability Act, and the information you enter is not protected health information under that Act. It is protected under this Privacy Policy and applicable state law.
Copyright complaints. If you believe that material on the Service infringes your copyright, send a notice to help@newfrom.net identifying the work, the material you say is infringing and where it is located, your contact details, a statement that you believe in good faith that the use is not authorised, and a statement that the information in your notice is accurate. The Company will remove or disable access to material where a notice is valid, and may terminate the accounts of repeat infringers.
Statutory rights. Nothing in these Terms waives any right you have under the consumer protection law of the state in which you live that cannot be waived by agreement.

Addenda

These Terms are the first version and take effect on 3 August 2026.