FitManagerSupport
If you have a question or run into a problem while using FitManager, send us an enquiry below. You do not need to sign in.
How to reach us
Telling us your device (iPhone, Android, or PC), whether you were using the app or the web, and which screen the problem happened on helps us look into it faster. After you submit, you can read the reply and ask a follow-up using your email and lookup password.
We accept enquiries at any time and reply in order on business days.
If submitting keeps failing, the service may be having an incident. In that case please use the contact details in our Privacy Policy. See contact details
Frequently asked questions
- I did not receive the sign-up verification email.
- Please check your spam folder first. If it is not there, you can resend the verification email from the sign-up screen. If it still does not arrive, contact us with the email address you used.
- How do I connect with a trainer?
- Enter the invitation code your trainer gave you on the trainer connection screen, or search for the trainer and send a connection request. The connection is made once the trainer accepts.
- Can I use FitManager without a trainer?
- Yes. You can build your own programs and log them, or simply record workouts you did without a plan.
- I want to delete my account and data.
- You can delete your account yourself from the settings screen in the app or on the web. See the account and data deletion page for what gets deleted and how.
- I forgot my password.
- Use the password reset link on the sign-in screen. A reset link will be sent to your registered email address.